Office 2010 Installation Error: The language of this installation package is not supported by your system.

Yesterday saw the release to TechNet and MSDN – Office 2010 Professional Plus.

After downloading the 650MB file, I attempted to install Office 2010 in a way I have done many times before.

I right clicked the file (en_office_professional_plus_2010_x86_515486.exe) and extracted the contents to a folder and ran Setup.exe and it failed with this error message.  “The language of this installation package is not supported by your system.”

After several WTF’s and then some more, I tried a different approach – I installed directly from the downloaded file – by double clicking  en_office_professional_plus_2010_x86_515486.exe and this time it installed correctly.

So is this expected behaviour or is there something odd about my setup?

Setup:

All settings are English and UK.
Clean Windows 7 Ultimate 64bit.
Both Office 2010 64bit beta’s at some point had been on the PC but were cleanly removed.

Resolution

The reason I was getting this error was due to the method I had used  in extracting the data from the file en_office_professional_plus_2010_x86_515486.exe

I had used Winzip, by right clicking the file and selecting Extract to D:\Office

The correct way for extacting the data was to extract using the command line. The syntax being

D:\en_office_professional_plus_2010_x86_515486.exe /extract:D:\Office

The switch /extract:D:\Office extracts the files contents to D:\Office on my PC, but could be any location.

The other interesting this was that when extracted with WinZip the contects looked like this when extracted

and like this with the native toolset.

62 Responses to “Office 2010 Installation Error: The language of this installation package is not supported by your system.”

  1. The answer is to use the /EXTRACT: switch on the downloaded office .EXE

    For example:

    en_office_professional_plus_2010_x86_515486.exe /extract:\office

    will create C:\OFFICE in which all of the files are properly unpacked. SETUP will then run without error.

    If you use Winzip (or equivalent) to extract the files, it will not build the folder structure and you will have the dreaded “The language of this installation package is not supported by your system” error.

    I hope this helps.

  2. Thanks for the tip 0 saved me many hours of headscratching!

  3. Thank you, – that did the trick. I guess Microsoft can’t be bothered to post these instructions somewhere MSDN users can find them.

  4. Good call. Saved me hours of frustration also.

  5. Can you please share with us the tree/ file listing from the root installation directory? (i.e. what shows up when we type “dir /s” at the root directory, with the files in their proper folders). I also messed up with the extraction part and deleted the original .exe file. I decided to manually move the extracted files which are all in a single folder to their proper folders, instead of re-downloading, but I still have to know which file belongs to where.

  6. What would I do without you contributors?
    Love you!

  7. Thanks a million!

  8. Finally, I got the correct directory tree! Cheers.

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000

    05/16/2010 09:15 AM .
    05/16/2010 09:15 AM ..
    05/16/2010 09:09 AM Access.en-us
    05/16/2010 09:09 AM Access.WW
    05/16/2010 09:09 AM Admin
    03/12/2010 08:48 PM 175 autorun.inf
    05/16/2010 09:09 AM Catalog
    05/16/2010 09:09 AM Excel.en-us
    05/16/2010 09:09 AM Excel.WW
    05/16/2010 09:10 AM Groove.en-us
    05/16/2010 09:10 AM Groove.WW
    05/16/2010 09:10 AM InfoPath.en-us
    05/16/2010 09:10 AM InfoPath.WW
    05/16/2010 09:10 AM Office.en-us
    05/16/2010 09:10 AM Office32.en-us
    05/16/2010 09:11 AM OneNote.en-us
    05/16/2010 09:11 AM OneNote.WW
    05/16/2010 09:11 AM Outlook.en-us
    05/16/2010 09:11 AM Outlook.WW
    05/16/2010 09:12 AM PowerPoint.en-us
    05/16/2010 09:11 AM PowerPoint.WW
    05/16/2010 09:12 AM PrjPro.WW
    05/16/2010 09:12 AM PrjStd.WW
    05/16/2010 09:13 AM Project.en-us
    05/16/2010 09:13 AM Proofing.en-us
    05/16/2010 09:13 AM ProPlus.WW
    05/16/2010 09:14 AM Publisher.en-us
    05/16/2010 09:14 AM Publisher.WW
    03/26/2010 09:51 AM 1,941 README.HTM
    03/12/2010 10:29 AM 1,377,656 setup.exe
    05/16/2010 09:14 AM Standard.WW
    05/16/2010 09:14 AM Updates
    05/16/2010 09:15 AM Visio.en-us
    05/16/2010 09:14 AM Visio.WW
    05/16/2010 09:15 AM Word.en-us
    05/16/2010 09:15 AM Word.WW
    3 File(s) 1,379,772 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Access.en-us

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
    05/16/2010 09:09 AM Access.en-us
    03/31/2010 10:33 AM 868,864 AccessMUISet.msi
    03/31/2010 10:33 AM 819 AccessMUISet.xml
    03/31/2010 10:33 AM 2,624 setup.xml
    3 File(s) 872,307 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Access.en-us\Access.en-us

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
    03/31/2010 10:33 AM 2,517,504 AccessMUI.msi
    03/31/2010 10:33 AM 1,349 AccessMUI.xml
    03/31/2010 10:33 AM 28,016,276 AccLR.cab
    03/28/2010 04:51 AM 596,341 branding.xml
    4 File(s) 31,131,470 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Access.WW

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    03/31/2010 08:07 AM 182,122,597 AccWW.cab
    03/12/2010 08:48 PM 901 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 08:07 AM 17,471 setup.xml
    12 File(s) 242,141,622 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin

    05/16/2010 09:09 AM .
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    05/16/2010 09:09 AM zh-cn
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    15 File(s) 7,602,624 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\de-de

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    15 File(s) 3,737,231 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\en-us

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    03/31/2010 08:00 AM 120,248 visio14.opal
    03/31/2010 08:00 AM 281,608 word14.opal
    15 File(s) 3,310,540 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\es-es

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    03/31/2010 08:00 AM 304,534 word14.opal
    15 File(s) 3,673,034 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\fr-fr

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
    03/31/2010 08:00 AM 127,244 access14.opal
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    03/31/2010 07:59 AM 917,420 office14.opal
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    03/31/2010 08:00 AM 134,690 visio14.opal
    03/31/2010 08:00 AM 318,594 word14.opal
    15 File(s) 3,699,932 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\it-it

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
    03/31/2010 08:00 AM 126,206 access14.opal
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    03/31/2010 08:00 AM 318,758 word14.opal
    15 File(s) 3,731,240 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\ja-jp

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    03/31/2010 08:00 AM 651,640 office14.opal
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    03/31/2010 08:00 AM 93,972 visio14.opal
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    15 File(s) 2,630,008 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\ko-kr

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
    03/31/2010 08:00 AM 86,910 access14.opal
    03/31/2010 08:00 AM 166,020 excel14.opal
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    03/31/2010 08:00 AM 150,336 ppt14.opal
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    03/31/2010 08:00 AM 93,048 visio14.opal
    03/31/2010 08:00 AM 210,518 word14.opal
    15 File(s) 2,612,356 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\pt-br

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
    03/31/2010 08:00 AM 123,648 access14.opal
    03/31/2010 08:00 AM 247,136 excel14.opal
    03/31/2010 08:00 AM 133,216 inf14.opal
    03/11/2010 08:45 AM 78,136 oct.chm
    03/31/2010 08:00 AM 431,544 octres.dll
    03/31/2010 08:00 AM 893,336 office14.opal
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    03/31/2010 08:00 AM 130,112 visio14.opal
    03/31/2010 08:00 AM 311,158 word14.opal
    15 File(s) 3,608,256 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\ru-ru

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
    03/31/2010 08:00 AM 119,538 access14.opal
    03/31/2010 08:00 AM 237,890 excel14.opal
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    03/31/2010 08:00 AM 127,532 visio14.opal
    03/31/2010 08:00 AM 298,300 word14.opal
    15 File(s) 3,548,797 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\zh-cn

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
    03/31/2010 08:00 AM 75,746 access14.opal
    03/31/2010 08:00 AM 143,860 excel14.opal
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    03/31/2010 08:00 AM 563,200 office14.opal
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    03/31/2010 08:00 AM 131,104 ppt14.opal
    03/31/2010 08:00 AM 109,710 proj14.opal
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    15 File(s) 2,331,544 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Admin\zh-tw

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    15 File(s) 2,327,400 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Catalog

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    1 File(s) 3,285,039 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Excel.en-us

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    03/31/2010 10:49 AM 1,565 ExcelMUI.xml
    03/31/2010 10:49 AM 2,296 setup.xml
    4 File(s) 19,483,088 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Excel.WW

    05/16/2010 09:09 AM .
    05/16/2010 09:09 AM ..
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    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 17,646 setup.xml
    12 File(s) 240,952,513 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Groove.en-us

    05/16/2010 09:10 AM .
    05/16/2010 09:10 AM ..
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    03/31/2010 01:43 PM 2,507,776 GrooveMUI.msi
    03/31/2010 01:43 PM 913 GrooveMUI.xml
    03/31/2010 01:43 PM 1,452 setup.xml
    4 File(s) 6,605,660 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Groove.WW

    05/16/2010 09:10 AM .
    05/16/2010 09:10 AM ..
    03/26/2010 03:58 PM 901 config.xml
    03/31/2010 01:43 PM 153,903,798 GrooveWW.cab
    03/31/2010 01:43 PM 11,290,112 GrooveWW.msi
    03/31/2010 01:43 PM 6,402 GrooveWW.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 16,032 setup.xml
    12 File(s) 213,179,397 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\InfoPath.en-us

    05/16/2010 09:10 AM .
    05/16/2010 09:10 AM ..
    03/31/2010 01:43 PM 18,874,884 InfLR.cab
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    03/31/2010 01:43 PM 1,231 InfoPathMUI.xml
    03/31/2010 01:43 PM 1,852 setup.xml
    4 File(s) 22,002,191 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\InfoPath.WW

    05/16/2010 09:10 AM .
    05/16/2010 09:10 AM ..
    03/26/2010 03:58 PM 905 config.xml
    03/31/2010 01:43 PM 12,969,472 InfoPathWW.msi
    03/31/2010 01:43 PM 6,687 InfoPathWW.xml
    03/31/2010 01:42 PM 160,312,341 InfWW.cab
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 17,167 setup.xml
    12 File(s) 221,268,724 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Office.en-us

    05/16/2010 09:10 AM .
    05/16/2010 09:10 AM ..
    05/16/2010 09:10 AM 1033
    03/28/2010 04:51 AM 596,341 branding.xml
    03/22/2010 12:22 PM 838,536 DW20.EXE
    03/22/2010 12:22 PM 526,176 dwdcw20.dll
    03/22/2010 12:22 PM 519,584 dwtrig20.exe
    03/27/2010 08:32 PM 1,857 Microsoft.VC90.CRT.manifest
    03/27/2010 08:32 PM 655,872 msvcr90.dll
    03/31/2010 04:45 AM 14,127,746 OfficeLR.cab
    03/31/2010 04:45 AM 3,702,272 OfficeMUI.msi
    03/31/2010 04:46 AM 5,557 OfficeMUI.xml
    03/31/2010 04:45 AM 868,864 OfficeMUISet.msi
    03/31/2010 04:46 AM 819 OfficeMUISet.xml
    03/12/2010 10:29 AM 191,872 osetupui.dll
    03/17/2010 07:47 PM 27,195 pss10r.chm
    03/22/2010 04:05 PM 67,190 setup.chm
    03/31/2010 04:46 AM 9,352 setup.xml
    03/28/2010 04:52 AM 3,584 ShellUI.MST
    16 File(s) 22,142,817 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Office.en-us\1033

    05/16/2010 09:10 AM .
    05/16/2010 09:10 AM ..
    03/22/2010 12:22 PM 107,912 dwintl20.dll
    1 File(s) 107,912 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Office32.en-us

    05/16/2010 09:10 AM .
    05/16/2010 09:10 AM ..
    03/31/2010 04:45 AM 873,984 Office32MUI.msi
    03/31/2010 04:46 AM 1,383 Office32MUI.xml
    03/31/2010 04:45 AM 2,928,955 OWOW32LR.cab
    03/31/2010 04:46 AM 2,362 setup.xml
    4 File(s) 3,806,684 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\OneNote.en-us

    05/16/2010 09:11 AM .
    05/16/2010 09:11 AM ..
    03/31/2010 10:28 AM 2,503,680 OneNoteMUI.msi
    03/31/2010 10:28 AM 1,606 OneNoteMUI.xml
    03/31/2010 10:28 AM 17,456,632 OnoteLR.cab
    03/31/2010 10:28 AM 1,988 setup.xml
    4 File(s) 19,963,906 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\OneNote.WW

    05/16/2010 09:11 AM .
    05/16/2010 09:11 AM ..
    03/24/2010 06:48 AM 903 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/31/2010 08:04 AM 10,086,400 OneNoteWW.msi
    03/31/2010 08:04 AM 7,008 OneNoteWW.xml
    03/31/2010 08:03 AM 140,528,105 OnoteWW.cab
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 08:04 AM 17,073 setup.xml
    12 File(s) 198,601,641 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Outlook.en-us

    05/16/2010 09:11 AM .
    05/16/2010 09:11 AM ..
    03/31/2010 10:49 AM 14,819,276 OutlkLR.cab
    03/31/2010 10:49 AM 2,865,664 OutlookMUI.msi
    03/31/2010 10:49 AM 3,186 OutlookMUI.xml
    03/31/2010 10:49 AM 4,207 setup.xml
    4 File(s) 17,692,333 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Outlook.WW

    05/16/2010 09:11 AM .
    05/16/2010 09:11 AM ..
    03/26/2010 03:58 PM 903 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/31/2010 01:42 PM 167,963,264 OlkWW.cab
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 01:43 PM 10,548,224 OutlookWW.msi
    03/31/2010 01:43 PM 8,973 OutlookWW.xml
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 19,666 setup.xml
    12 File(s) 226,503,182 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\PowerPoint.en-us

    05/16/2010 09:12 AM .
    05/16/2010 09:12 AM ..
    03/31/2010 01:43 PM 2,503,680 PowerPointMUI.msi
    03/31/2010 01:43 PM 1,450 PowerPointMUI.xml
    03/31/2010 01:43 PM 70,361,744 PptLR.cab
    03/31/2010 01:43 PM 1,886 setup.xml
    4 File(s) 72,868,760 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\PowerPoint.WW

    05/16/2010 09:11 AM .
    05/16/2010 09:11 AM ..
    03/26/2010 03:58 PM 909 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 13,889,024 PowerPointWW.msi
    03/31/2010 01:43 PM 7,852 PowerPointWW.xml
    03/31/2010 01:42 PM 171,104,867 PptWW.cab
    03/31/2010 01:43 PM 17,368 setup.xml
    12 File(s) 232,982,172 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\PrjPro.WW

    05/16/2010 09:12 AM .
    05/16/2010 09:12 AM ..
    03/26/2010 03:58 PM 915 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:42 PM 162,970,271 PrjProWW.cab
    03/31/2010 01:43 PM 10,368,512 PrjProWW.msi
    03/31/2010 01:43 PM 6,419 PrjProWW.xml
    03/31/2010 01:43 PM 17,039 setup.xml
    12 File(s) 221,325,308 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\PrjStd.WW

    05/16/2010 09:12 AM .
    05/16/2010 09:12 AM ..
    03/26/2010 03:58 PM 911 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 134,089,545 PrjStdWW.cab
    03/31/2010 01:43 PM 9,765,376 PrjStdWW.msi
    03/31/2010 01:43 PM 6,223 PrjStdWW.xml
    03/31/2010 01:43 PM 17,070 setup.xml
    12 File(s) 191,841,277 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Project.en-us

    05/16/2010 09:13 AM .
    05/16/2010 09:13 AM ..
    03/31/2010 01:43 PM 2,511,872 ProjectMUI.msi
    03/31/2010 01:43 PM 1,452 ProjectMUI.xml
    03/31/2010 01:43 PM 8,265,165 ProjLR.cab
    03/31/2010 01:43 PM 1,872 setup.xml
    4 File(s) 10,780,361 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Proofing.en-us

    05/16/2010 09:13 AM .
    05/16/2010 09:13 AM ..
    05/16/2010 09:13 AM Proof.en
    05/16/2010 09:13 AM Proof.es
    05/16/2010 09:13 AM Proof.fr
    03/31/2010 10:28 AM 868,864 Proofing.msi
    03/31/2010 10:28 AM 811 Proofing.xml
    03/31/2010 10:28 AM 5,884 setup.xml
    3 File(s) 875,559 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Proofing.en-us\Proof.en

    05/16/2010 09:13 AM .
    05/16/2010 09:13 AM ..
    03/31/2010 07:59 AM 11,482,605 Proof.cab
    03/31/2010 07:59 AM 875,520 Proof.msi
    03/31/2010 07:59 AM 1,347 Proof.xml
    3 File(s) 12,359,472 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Proofing.en-us\Proof.es

    05/16/2010 09:13 AM .
    05/16/2010 09:13 AM ..
    03/31/2010 10:28 AM 13,642,474 Proof.cab
    03/31/2010 10:28 AM 881,152 Proof.msi
    03/31/2010 10:28 AM 1,457 Proof.xml
    3 File(s) 14,525,083 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Proofing.en-us\Proof.fr

    05/16/2010 09:13 AM .
    05/16/2010 09:13 AM ..
    03/31/2010 10:28 AM 21,064,532 Proof.cab
    03/31/2010 10:28 AM 885,760 Proof.msi
    03/31/2010 10:28 AM 1,458 Proof.xml
    3 File(s) 21,951,750 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\ProPlus.WW

    05/16/2010 09:13 AM .
    05/16/2010 09:13 AM ..
    03/26/2010 03:58 PM 913 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 27,195,904 ProPlusWW.msi
    03/31/2010 01:43 PM 16,850 ProPlusWW.xml
    03/31/2010 01:41 PM 177,720,283 ProPsWW.cab
    03/31/2010 01:40 PM 222,948,913 ProPsWW2.cab
    03/31/2010 01:43 PM 30,396 setup.xml
    13 File(s) 475,875,411 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Publisher.en-us

    05/16/2010 09:14 AM .
    05/16/2010 09:14 AM ..
    03/31/2010 01:43 PM 2,513,920 PublisherMUI.msi
    03/31/2010 01:43 PM 1,450 PublisherMUI.xml
    03/31/2010 01:43 PM 9,958,388 PubLR.cab
    03/31/2010 01:43 PM 1,608 setup.xml
    4 File(s) 12,475,366 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Publisher.WW

    05/16/2010 09:14 AM .
    05/16/2010 09:14 AM ..
    03/26/2010 03:58 PM 907 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 9,769,984 PublisherWW.msi
    03/31/2010 01:43 PM 7,284 PublisherWW.xml
    03/31/2010 01:41 PM 190,058,353 PubWW.cab
    03/31/2010 01:43 PM 15,720 setup.xml
    12 File(s) 247,814,400 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Standard.WW

    05/16/2010 09:14 AM .
    05/16/2010 09:14 AM ..
    03/26/2010 03:58 PM 905 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 28,397 setup.xml
    03/31/2010 01:43 PM 19,756,032 StandardWW.msi
    03/31/2010 01:43 PM 14,617 StandardWW.xml
    03/31/2010 01:40 PM 310,813,253 StdWW.cab
    12 File(s) 378,575,356 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Updates

    05/16/2010 09:14 AM .
    05/16/2010 09:14 AM ..
    03/21/2010 12:23 PM 75 README.TXT
    1 File(s) 75 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Visio.en-us

    05/16/2010 09:15 AM .
    05/16/2010 09:15 AM ..
    03/31/2010 01:43 PM 6,241 setup.xml
    03/31/2010 01:43 PM 50,823,389 VisioLR.cab
    03/31/2010 01:43 PM 2,797,568 VisioMUI.msi
    03/31/2010 01:43 PM 9,503 VisioMUI.xml
    4 File(s) 53,636,701 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Visio.WW

    05/16/2010 09:14 AM .
    05/16/2010 09:14 AM ..
    03/26/2010 03:58 PM 899 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 19,199 setup.xml
    03/31/2010 01:40 PM 195,011,319 VisioWW.cab
    03/31/2010 01:43 PM 11,418,624 VisioWW.msi
    03/31/2010 01:43 PM 8,721 VisioWW.xml
    12 File(s) 254,420,914 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Word.en-us

    05/16/2010 09:15 AM .
    05/16/2010 09:15 AM ..
    03/31/2010 10:49 AM 2,424 setup.xml
    03/31/2010 10:48 AM 43,806,141 WordLR.cab
    03/31/2010 10:49 AM 2,522,624 WordMUI.msi
    03/31/2010 10:49 AM 1,800 WordMUI.xml
    4 File(s) 46,332,989 bytes

    Directory of D:\Downloads\Office2010EN_US\MSO.2010.x64.v.14.0.4763.1000\Word.WW

    05/16/2010 09:15 AM .
    05/16/2010 09:15 AM ..
    03/26/2010 03:58 PM 897 config.xml
    03/31/2010 04:45 AM 1,992,192 Office32WW.msi
    03/31/2010 04:46 AM 4,274 Office32WW.xml
    03/17/2010 06:28 PM 174,440 ose.exe
    03/12/2010 10:29 AM 7,378,792 osetup.dll
    03/31/2010 04:45 AM 36,233,052 OWOW32WW.cab
    03/21/2010 12:23 PM 1,463,568 PidGenX.dll
    03/27/2010 11:26 AM 715,834 pkeyconfig-office.xrm-ms
    03/31/2010 01:43 PM 19,422 setup.xml
    03/31/2010 01:41 PM 173,567,629 WordWW.cab
    03/31/2010 01:43 PM 12,089,344 WordWW.msi
    03/31/2010 01:43 PM 8,789 WordWW.xml
    12 File(s) 233,648,233 bytes

    Total Files Listed:
    434 File(s) 4,016,222,407 bytes
    143 Dir(s) 20,701,663,232 bytes free

    — nothing follows —

  9. Its perfect..work for me well. thanks dear.working on dos command promt is better way….

  10. Thanks, this really saved my day…

  11. Thanks for the showing us the correct way to extract it

  12. I am trying to extract this from the command line but it doesn’t seem to be working. I tried with Winzip and had the same results as you but. When I run it from the command line a quick popup appears saying that there is an extraction in process but it closes and nothing happens. When I go to the destination folder it is empty. Any ideas?

  13. I had little luck myself. I believe this has to do with what you might’ve been provided with from the media/source of Office 2010. Our university has this available for download for departments, and their self extractor must be missing a file that still brings up this “Language of this installation packages is not supported by your system” message.

    I am thinking it’s not supported in XP?

    I will try Windows 7 and see what happens.

  14. I’ve downloaded the exe file and received my MS Office 10 DVD but I get the same setup error that stated this thread when trying to install on XP from both sources (I don’t know whether I have 32 or 64bit XP or how to find out!).

  15. I got the same error, but in the end it turned out that running the package with admin privileges helped, although figuring it out was a bumpy ride.
    How is it with the 32- vs 64-bit versions though? Does it depend on the key you input to the initial dialog? Or can I decide?
    I think the installation contains both!?

    • The Installation I have is “Office Professional Plus 2010 (x86 and x64) – DVD (English)”, the keys are the same – it’s up to you what version you install.

  16. Thanks a bunch!

  17. Thanks a zillion!

  18. I’m having this problem and still don’t understand what to do after viewing this page… Help? thanks.

    • open up a command prompt, navigate to your media source and type en_office_professional_plus_2010_x86_515486.exe /extract:D:\Office. This will extact the office files to the D:\ in a directory called Office, replace D:\Office with your destination of choice. Once complete, run setup from this location.

  19. for me the .exe in with all the files is called setup. and the error im getting when double clicking on it is “The language of this installation package is not supported by your system.”

  20. Thanks ALOT bro
    ur a life saver!!!!!!!!!!!

  21. Thank you for this – my IT Support had told me the solution wa to uninstall office and reinstall (was trying to use the media to add components to office 2010) and that would have taken ages and still not solved it!!!

    So glad that I found your solution!!!!

  22. When i try to extract the office through CMD . The installation Wizard Pops Up…
    And then again the problem”Language Not Supported” comes

  23. It’s worked successful for me. Best regards to the author!

  24. Thanks for this.

    Saved me hours of headaches

    Big ups to the author

  25. Thanks for this as well. My .net framework got hosed by a particularly bad kernel mode driver that was for a copy protection dongle. After many hours, had to do a reinstall of Win7.

    Office was not working so time to reinstall from my MAPS subscription. After wading through a bunch of dumb forum posts, I found this.

  26. I have a slightly different issue that sounds as though it may be linked. Everything seemed to install fine the first time I ran the set up, but the computer hung at the point at which installation appeared to be complete. Word opened fine. Then I tried to run Outlook and it came up with an error saying it hadn’t installed correctly and I should reinstall it. When I try to change or uninstall MS Office Professional Plus 2010, though, it brings up the “The language of this installation package is not supported by your system” message. I’ve tried extracting the original downloaded setup file as per your instructions above, which goes fine, but when I run the extracted setup.exe file it says “please wait while setup prepares the necessary files” followed by “Setup has stopped working” with no other details. So, I can’t uninstall, I can’t reinstall and now when I try to open ANY office program, nothing happens. Any help gratefully received!

  27. How to extract the ISO file ?

  28. Thank you this worked like a charm. I had wondered why the folder structure wasn’t there…. I prefer WinImage for mounting the ISO’s myself.

  29. Mate!

    Even Mickeysoft didn’t know about this fix.

    You are a complete star!

    Cheers,
    john

  30. Thanks a lot Mark…… Thanxx Thanxx Thanxx!!!!

    Samim Akhtar
    India, West Bengal

  31. I have the same problem. I have an extracted file folder, i’m not sure which program was used to extract the files. The setup gives me the same error. How can I fix the problem without re-dowloading the file?

  32. Thanks for this, save me having to download the file again. I was annoyed but lucky I came across your post.

  33. thanks!!!!! i wasted quite a bit of time, until I found your fix!

  34. Thank you very much, saved me for a lot of WTF ‘s :-)

  35. Great web site. Plenty of helpful info here. I’m sending it to a
    few buddies ans additionally sharing in delicious.
    And certainly, thank you on your sweat!

  36. By the way, you can do this from the run command, you just have to have the full path to the file and the full path to the end folder exactly correct!! I copy/pasted to a text file as my paths were long, and it ran from run without issue.

    • Thanks Lisa, whilst it may work from the run box and I have done this on the odd occasion, but based on experience I no longer do this because if something goes wrong such as a typo or other glitch, the error is lost into the ether.

      Mark

  37. Awesome! Thanks for this blog and saving my time. I was running into the same issue with extracting from a ZIP program.

  38. It took me a few hours to find your post, but it was THE only solution to my problem. I was attempting to do an Office Repair, kept getting invalid location after clicking on .exe file. This worked perfect!!! I ran into this same problem a few years ago, one would think MS would have fixed this problem, or at least posted this solution to their website.

  39. thanks a lot this saved me

  40. Thank you for this post, this really helped me.

Trackbacks/Pingbacks

  1. The language of this installation package is not supported by your system. « Tech Blogs - October 12, 2010

    [...] The result for the issue is fully explained HERE. [...]

  2. Bom Waktu 30 Days of Evaluation to Expire di Microsoft Office 2010 « Maya Chitchatting's Blog - August 23, 2012

    [...] http://markparris.co.uk/2010/04/23/office-2010-installation-error-the-language-of-this-installation-… [...]

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