I regularly work with multiple Azure Active Directory and Office 365 tenants, recently I wanted to utilise a domain that was attached to a tenant that had expired in December 2015, but did not know how to recover it.

The various portals that you can utilise offer very little guidance.

Azure Active Directory was a little more than useless

AAD Error

but the new Office 365 portal offered hope, with an indication as to which tenant it was attached to.

O365 Clue

So now what are my credentials?

Recover Account

Fortunately there is a link to reset your account details which were emailed to my @outlook.com email address which I added when creating the tenant.

So once I had recovered my credentials then I could access the portal and delete the domain.

Remove

If you get the message below, you have objects(users, groups or contacts) in the directory that still have the domain you are trying to delete associated to them.

progress

The domain is now removed and can be utilised in another tenant.

Gone

 

 

Posted by markparris

Microsoft MVP - Enterprise mobility.

One Comment

  1. I had this exact same thing but when I tried to go through the password reset routine, it tells me that the account I am trying to reset doesn’t exist (even though they had just given me it on the domain setup page with a couple of asterisks in 5 minutes previously)

    Reply

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